Complaint
with Client and What's the Solution?
Costumer :
Hello. Good Morning Sir/Mam, I am sorry to
bother you., but it seems like the piece of clothes that I ordered isn’t the
same with the one I got this morning. I think, I ordered a red shirt. But, i geted a yellow shirt.
Me : Hello, thank you for
calling. I’m really sorry for the inconvenience. This is Rizki speaking, can i
help you? Please specify what name and complaint.
Costumer : Hello,
my name’s Carol. My complaint is about my clotches. Why I ordered a red shirt.
But, i received a yellow shirt?
Me : Can
you tell me the order number?
Costumer : It is 1001234, under the name Carol.
Me : Right, I got the order
history here. Give us two
minutes to check your
order.
Costumer : Ok!
* two
minutes later*
Me : Thank you for
waiting. After we check for order number
1001234 under the name Carol Alexia. Order red shirt, date 15th
April 2019, 14.00 p.m. to address Sentul
Village no.6 Dahlia street, Bogor City. And then your phone number and email 081123437893,
carol666@gmail.com.
Right?
Costumer : Yes, right! Oh nooo. This is
ridiculously wrong. I need to wear
that shirt. Where i
go out of town next three days . Can you help me with this?
Me :
We so sorry
hear about that. There
might be an understanding between the
shipping and order division in here.
We will immediately send back the appropriate order but our shipping period is two
days.
Costumer : Ok no problem. I will send the wrong
clothes back to the sender's address. Please please repair the e-commerce
system so that there are no errors again.
Me :
We are apologize
mam. Thank you for your criticism. we will immediately send an order and send a
shipping receipt will be sent via your email. is there another complaint, mam?
Costumer : No, thanks.
Dialogue with Co-worker on the solution
Me :
hi my bro!
Co-worker :
hi too, bro!
Me :
how’s your day?
Co-worker :
I’m soso. What’s about you?
Me : I’m fine. But the way. Yesterday,
there was a shirt complaint client.
Co-worker
: tell me about that. What happen?
Me : She ordered a red shirt but she received a yellow shirt. Then, I was confused as
to in the correct order application. why can the company send the color
of the shirt wrong?
Co-worker : What is the effect of paying less attention to application
system updates? Then, it will affect
the company's product shopping rating also due to losing competitiveness with
other companies.
Me : After I asked the
application system developer section. They check the error was application. Then
there was a misunderstanding between the
shipping and order division because of the
application.
Co-worker : Hufth. I knew it. In my opinion. the
application needs updating. so that the same error does not occur.
Me : Yap, you right. The many improvement, it will so much easier to get good ratings.
Co-worker :
OK. now we go to the coffee shop. rest your mind first
Me :
So true. Let’s go
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